AR Collection Specialist in Salt Lake City, UT at Franklin Covey Careers

Date Posted: 11/17/2020

Job Snapshot

Job Description



Title:  Customer Financial Services Collector
Reports to: Director, Customer Financial Services


Essential Job Functions:


  • Responsible to contact Corporate clients via phone or email on a schedule to ensure payments are made and accounts are current.
  • Resolve issues with invoices, missing PO’s, ensure correct address and contact information, pricing disputes and returns.
  • Coordinate with Client Partners, Client Service Coordinators and the corporate clients for resolution and collection.
  • Ensure smooth customer experience with collection efforts.
  • Organize time to facilitate collections of approximately 300 clients on a monthly basis.
  • Maintain collection results in excel spreadsheet.
  • Cash Application of Checks, EFT and Credit Cards

Job Requirements



  • This position requires a minimum of 3+ years customer service, with collections experience.
  • Work experience must demonstrate organization and customer service skills
  • Organizational skills with a high attention to detail and proficiency with Microsoft Office is required
  • Ability to quickly learn new systems
  • Able to work in a team environment
  • FranklinCovey is currently using Microsoft Dynamics and Salesforce. Knowledge of these systems would be a plus.
  • Exceptional interpersonal and verbal communication skills and excellent phone skills are required.
  • Motivated team players with a strong work ethic and the ability to work in a fast paced environment.


Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.


Visit our website at for more information regarding our organization.


FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


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