Bilingual Live Online Producer in Montreal at Franklin Covey Careers

Date Posted: 6/14/2022

Job Snapshot

Job Description


Title:  Bilingual Live Online Producer

Reports to:  Director, All Access Care

This position is "on call," remote from anywhere in Canada.

$15 per hour up to 20 hours per week.  Flexible hours.

Job Summary

The primary role of the Bilingual Live Online Producer is to provide excellent customer service to our clients as well as consultants. Will provide technical support as well as support client engagement during live online webinars via chat, text, or phone support.


Essential Job Functions

  • Support a variety of online webinar platforms including LiveClicks, Zoom, Webex, Microsoft Teams and be willing to learn additional platforms as needed.
  • Build strong relationships with client and internal facilitators by providing clear communication and creative solutions to problems that may arise.  This may include a short meeting prior to a webinar, logging into the session early, and being available for debriefing.
  • Troubleshoot audio connection issues and provide ongoing audio support throughout the webinar such as muting attendees where needed or managing audio cues
  • Provide feedback to improve the webinar experience for participants and facilitators.
  • Assist facilitators with administrative tasks such as capturing participant comments and distributing digital participant materials if needed.
  • Assist in other projects and administrative tasks as requested.

 

Job Requirements

Job Requirements

This position requires a minimum of 1-2 years customer service and/or call center experience. English in combination with French is required. Some college preferred. Proficiency with computer, Outlook, Google Drive and MS Office is essential. Position requires exceptional people skills including excellent phone and verbal communication skills. Critical thinker with the ability to troubleshoot and adapt quickly. We are looking for a motivated team player with a strong work ethic who thrives in a fast-paced environment. Available to work a flexible schedule up to twenty hours per week.

 

Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

 

Visit our website at www.franklincovey.com for more information regarding our organization.

 

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

For additional information regarding our Equal Employment Opportunity policies, please visit https://sites.google.com/franklincovey.com/equal-employment-opportunity/home


For our Reasonable Accommodation Notice and Pay Transparency Nondiscrimination Provision, please visit https://sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp

 

Colorado applicants, please visit https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EZn0laiH6YxAucnQbFpoBFABeywEqdDCY8Wnl0V8rwsFoA?e=KloawE for wage information specific to your state.

 

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