View All Jobs at FranklinCovey

Client Services Coordinator Trainer in Salt Lake City, UT at Franklin Covey Careers

Date Posted: 3/6/2020

Job Snapshot

Job Description

 

Title:  Client Services Coordinator Trainer

Reports to:  Vice President of Operations

Job Summary
The Client Service Coordinator Trainer is responsible for onboarding and ongoing training of the Client Service Coordinator (CSC) role.  They are forward thinking, adept with technology and innovative.  They will ensure an efficient and effective process is defined, standardized, documented and measured.  This position will be responsible for coordinating and facilitating training through several modalities including live and virtual. 

Essential Job Functions

  • Design, implement and maintain CSC Onboarding process to ensure his/her success.
  • Conduct engaging and effective on-going virtual training to ensure policies and processes are clearly understood.
  • Create and keep an up-to-date, user friendly online reference manual for easy access and updates.
  • Effectively measure the outcome of training to improve and provide specific support as needed.
  • Ensure training supports and communicates defined policies and processes.
  • Work effectively with key team members to create relevant training and an up-to-date support library.
  • Mentor team members on best practices to promote customer service and career development.

Additional Job Functions

  • Provide support with a high level of service to our internal customers via live chat, email, or over the phone
  • Liaison between IT and CSCs on system questions and support; clearing the path for internal customers to effectively do their job.
  • Provide back-up for others on the Central Operations team as needed

 

Job Requirements

 

  • This position requires a minimum of 5 years of client services, sales support and administrative experience and proven strong skills in process improvement with a bias for action.
  • This position must show the experience and ability to design/develop effective training material.
  • Ability to be Innovative and forward-thinking.
  • System thinker demonstrating ability to create efficient processes.
  • High level of professionalism, customer service knowledge and the ability to deliver exceptional customer service must be demonstrated by prior work experience.
  • BS/BA is preferred.
  • Ability to work in many different types of training software such as Bridge, and/or various methods to train, document and create modules.
  • Proficient in technology including Microsoft Office are required. Experience with Salesforce.com and Microsoft Dynamics D365 AX is preferred. 
  • Organization and exceptional communication skills are essential to deliver training with a dynamic and engaging live and virtual presence.
  • Strongly prefer knowledge of Franklin Covey programs and content or experience within the training industry. Position is preferably located in Salt Lake City.  Travel may be required.

Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at www.franklincovey.com for more information regarding our organization.

 FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

© Copyright 2017 FranklinCovey - Privacy
We are an Equal Opportunity Employer/Veterans/Disabled

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.