Digital Solutions Partner in Dallas, TX at Franklin Covey Careers

Date Posted: 7/2/2022

Job Snapshot

Job Description

Title: All Access Pass (AAP) Digital Solutions Partner (DSP)
Reports to:
VP of Sales

Location: Remote – Anywhere in the US

 

Job Summary

As a Digital Solutions Partner you will work closely with Client Partners, Managing Directors, Client Engagement Coordinators, and Implementation Strategists to support New All Access pass clients during pre-sales meetings and into implementation.

This role also partners with the Digital Platform team, Learning Solutions, Passholders Services, Operations, All Access Care and Marketing. These cross functional teams share knowledge, needs, opportunities, best practices and improve and create new process/systems that support our valued AAP customers.

 

Role Context

Historically FranklinCovey primarily offered in-person, event-based training. Five years ago, FC launched the All-Access Pass (AAP), an online subscription product where clients and learners could access all of FC’s solutions at once. AAP revenue has grown from $0 - $100MM+ in the last five years, making it among the fastest growing products in edtech history. The company is now doubling down on its product-driven approach, acquiring Strive, an online learning platform used by Slack, Pinterest, and others, and doubling the Platform (product, design, engineering, data) team in 2022. You will play a critical role in assisting client partners as we introduce new customers to our Impact learning platform.

 

Job Overview

The DSP’s responsibilities include maintaining extensive knowledge of our platforms' parts, functions, and processes. You should be able to relate this knowledge in a way that is understandable to non-technical customers assisting to close sales where technical expertise is required to fit the clients' needs. This includes in-depth knowledge on positioning, integration/roll-out, client success and optimal usage. The DSP is an expert when sharing best practices as they relate to the portal and modality preferences.

The DSP contributes within the following functions:

  • Pre-Sales Meetings
  • New Customer Solution Recommendations
  • Technical Discovery Meetings to assist post-Sales teams with successful customer set-up
  • Sales Team Support and Training

Integration: SCORM, Single Sign On, Flat File and other options on the roadmap

 

Essential Job Functions:

  • Platform Demonstrations
    • Assist Client Partner in demos and presentations large and complex opportunities.
    • Demonstrate relatable use cases and client successes.
  • Remove Barriers and negotiate solutions to win new clients: Clear the path, get necessary approvals, provide answers to questions, work with cross function teams to remove barriers to closing sales.
  • Integration/Technical Consultant: Share insight, best practices and options regarding LMS, SSO and other system integration options per client requirements. Act as a technical consultant and address specific technical concerns or issues and coordinate resolution with clients. Facilitate discovery for SCORM integration process. Properly prepare and set-up the post sales team for testing, troubleshooting.
  • Solution Recommendations: Strategize to provide creative “out of the box” recommendations and approaches to unique client needs. Deliver the recommendation to All Access Pass Care team for delivery.
  • Special Projects: Collaborate on special projects and campaigns as assigned by the executive team and others.

Job Requirements

BA/BS degree with high degree of resourcefulness and problem-solving skills required.  Superior presentation skills demonstrating ability to flex and adapt based on client feedback in real time. Willingness to collaborate and partner with cross functional teams throughout the organization with ability to influence change and innovate. Strong customer service orientation, self-directed and high degree of business maturity and motivation required. Strong technical acumen and ability to learn technical tools and information quickly. Pre-Sales, technical client support or account management experience preferred. Excellent oral and written communication skills with key stakeholders including the executive suite.


Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

 

Visit our website at www.franklincovey.com for more information regarding our organization.

 

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

For additional information regarding our Equal Employment Opportunity policies, please visit https://sites.google.com/franklincovey.com/equal-employment-opportunity/home


For our Reasonable Accommodation Notice and Pay Transparency Nondiscrimination Provision, please visit https://sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp

 

Colorado applicants, please visit https://careers.franklincovey.com/en-US/page/benefits for benefits information and https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EdWBpI80kYlAtNXUi4dI67UBwZ-r_Ak2LJ4N_zfh9RgsVg?e=OkfUKM

 for wage information specific to your state.

 

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