Director of Custom Solutions in Salt Lake City, UT at Franklin Covey Careers

Date Posted: 7/23/2021

Job Snapshot

Job Description

Title:  Director of Custom Solutions

Reports to:  EVP of Innovations and Client Experience

Location: Remote – Anywhere in US

Job Summary

FranklinCovey is the world’s most trusted and impactful leadership company. Over the last 5 years, FranklinCovey has shifted to become a subscription company, powered by the flagship All Access Pass (AAP). AAP now reaches millions of users around the world with over 2,000 clients and has grown from $0 to over $120 million in annual recurring revenue since 2016. As we continue our rapid growth, we are investing heavily in our content, technology, and services.

Custom Solutions is a critical service to our All Access Pass clients who want tailoring or customization of content. The Director of Custom Solutions is responsible for leading the team that provides this customization of FranklinCovey solutions as a paid service.  The purpose of the Custom team is to:

  1. Extend our ability to win clients and grow revenue and profit related to All Access Pass (AAP). 
  2. Act as the “Scout Team” for FranklinCovey product development.
  3. Deliver a world-class service experience.

Essential Job Functions

  • Lead the Custom team, including building culture and recruiting and retaining exceptional talent.
  • Work with client companies directly to identify and deliver customizations of FranklinCovey solutions within their training contexts. This is a player-coach role.
  • Develop strategy for ongoing improvement of FranklinCovey’s ability to deliver the highest quality custom materials.
  • Ensure that all custom products incorporate best practices in adult learning theory.
  • Ensure final project deliverables are of the highest quality.
  • Work as a key partner with the field (sales and service) team.
  • Create and oversee all custom operations and processes.
  • Own the overall custom budget, deliver consistent revenue, and operate at breakeven or better.

Job Requirements

  • Minimum of 4 years of experience developing learning materials from conception through delivery for a variety of organizations/contexts. Demonstrated experience solving complex learning problems through innovative instructional design.
  • Minimum of 5 years in client-facing roles, such as consulting, sales, account management, or business development.
  • Minimum of 2 years of leadership roles, including recruiting, retaining, and developing exceptional talent, ideally with revenue and/or P&L responsibility.
  • Exceptional communication skills
  • Proven collaborator across many roles and people
  • Ability to develop process while juggling lots of moving pieces
  • Passion for learning, development, training, and helping people see their potential
  • Achiever with Heart

Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at for more information regarding our organization.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.



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