Education Client Engagement Coordinator in Salt Lake City, UT at Franklin Covey Careers

Date Posted: 11/18/2022

Job Snapshot

Job Description

Title:  Education Client Engagement Coordinator

Reports to:  Director of Operations – Education

Location: Remote -  Anywhere in the US

Job Summary
The primary role of the Client Engagement Coordinator is to provide Client Partners and Education Success Partners with one primary partner who coordinates with client support and account management through the client lifecycle.  The CEC owns all the internal systems, process management, and provides exceptional customer service by being responsive to client needs, proactively communicating information and keeps the Client Partner’s and Education Success Partner’s business organized and moving forward. This role will become an expert on FranklinCovey’s Education solutions.  To learn more about our Education Solutions, please visit www.theleaderinme.org.

 

Essential Job Functions

  • Create a smooth customer experience from initial implementation through the full client lifecycle.
  • Create, manage, and process client orders for products/services and/or custom programs in network systems in a timely manner, ensuring extreme accuracy and attention to detail.
  • Coordinate accurate and timely delivery of materials including pre-work, promotional offerings, and workshops.
  • Understand Client Partner’s and Education Success Partner’s key metrics and managing Salesforce reports.
  • Stay current on, and ensure adherence of company policies, revenue recognition requirements, processes, and understanding how they impact decisions and sales. 
  • Manage all invoicing/credits and submit/monitor invoices to payment portals (where applicable).
  • Must develop proficiency with the Microsoft AX Dynamics ERP system, Event Manager, Salesforce.com, Microsoft Office Suite, and Enable Greatness. 

Job Requirements

This position requires a minimum of 3 years' track record of project and sales support experience including being a proactive self-starter with proven organizational and problem-solving skills while demonstrating superior customer service.  Excellent written, communication and interpersonal skills with a strong track record for being a collaborative team player are essential. Proficiency with Microsoft Office and Salesforce.com preferred.  Knowledge of Microsoft AX Dynamics is a big plus.  A Bachelor’s degree is preferred.     

 

Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

 

Visit our website at www.franklincovey.com for more information regarding our organization.

 

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

For additional information regarding our Equal Employment Opportunity policies, please visit https://sites.google.com/franklincovey.com/equal-employment-opportunity/home


For our Reasonable Accommodation Notice and Pay Transparency Nondiscrimination Provision, please visit https://sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp

 

Applicants, please visit franklincoveybenefits.com for benefits information.

For location-specific wage information, please visit:

Colorado - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/ESniLIk-rO1Ik_o1M1RtIsQBcnDTdvUBoIVvDK3iWpIIaQ?e=Wh0b4q

New York City - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/ESniLIk-rO1Ik_o1M1RtIsQBcnDTdvUBoIVvDK3iWpIIaQ?e=midIaJ

 

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