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Education Coaching Operations Specialist in Columbus, OH at Franklin Covey Careers

Date Posted: 11/30/2018

Job Snapshot

Job Description

Title: Education Coaching Operations Specialist

Reports to: Coaching Operations Officer


Job Summary

The primary role of the Coaching Operations Specialist is to deliver service and support to Leader in Me Coaches and ensure client retention.  This includes the stewardship of approximately twenty to thirty coaches within an assigned territory.

Through training, this individual will acquire knowledge on FranklinCovey offerings including tools, work sessions and training components for our solutions.  To learn more about FranklinCovey Education Solutions, please visit    

Job Functions

To retain the business of every client, the Coaching Operations Specialist will assist coaches in providing a valuable coaching experience by:

  • Promoting a positive cadence of accountability through timely and relevant communication to internal and external stakeholders.
  • Booking touchpoints (Onsite, Regional, Community, and Virtual Coaching) to maximize coaching capacity and minimize client expense.
  • Developing and executing step-by-step coaching systems and synergize with cross-functional teams.
  • Assisting coaches with time management and organization through the Event Manager calendaring system.
  • Managing Regional and Community events through the Aventri registration system.
  • Providing administrative support to the coaches with, Google Apps, and internal systems.
  • Participating in a yearly Coach Academy; engaging in weekly Systems Action Team meetings.
  • Completing all other duties/projects as assigned. 

Job Requirements

Job Requirements

  • Strong organizational and interpersonal skills with the ability to listen well and build strong relationships with all stakeholders. 
  • The ability to communicate clearly both verbally and in writing is essential. 
  • Detail oriented, the ability to quickly learn new technologies, and strong technical acumen are fundamental, including a working knowledge of Microsoft Office.  Experience with is preferred. 
  • Intrinsically motivated team players, with strong work ethic, and the ability to function independently. 
  • Experienced educators and those with knowledge of FranklinCovey programs and content preferred.

Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”. 


Visit our website at for more information regarding our organization.


FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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We are an Equal Opportunity Employer/Veterans/Disabled
FranklinCovey is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.