Education Coaching Operations Specialist in Dallas, TX at Franklin Covey Careers

Date Posted: 2/19/2021

Job Snapshot

Job Description

Title: Education Coaching Operations Specialist
Reports to: Coach Managing Director

Temporary Position from May 2021 - September 2021


Job Summary

The primary role of the Coaching Operations Specialist is to deliver service and support to Leader in Me Coaches and ensure client retention.  This includes the stewardship of approximately twenty to thirty coaches within an assigned territory.

Through training, this individual will acquire knowledge on FranklinCovey offerings including tools, work sessions and training components for our solutions.  To learn more about FranklinCovey Education Solutions, please visit www.theleaderinme.org.    


Job Functions

To retain the business of every client, the Coaching Operations Specialist will assist coaches in providing a valuable coaching experience by:

  • Promoting a positive cadence of accountability through timely and relevant communication to internal and external stakeholders.
  • Booking touchpoints (Onsite, Regional, Community, and Virtual Coaching) to maximize coaching capacity and minimize client expense.
  • Developing and executing step-by-step coaching systems and synergize with cross-functional teams.
  • Assisting coaches with time management and organization through the Event Manager, Outlook and Bookings calendaring systems.
  • Managing Regional and Community events through the Aventri registration system.
  • Providing administrative support to the coaches with Salesforce.com, Google Apps, and internal systems.
  • Providing technical support to the coaches with Bookings, Outlook, Evernote and Zoom.
  • Participating in a yearly Coach Academy; engaging in weekly Systems Action Team meetings.
  • Completing all other duties/projects as assigned. 

Job Requirements


Job Requirements

  • Strong organizational and interpersonal skills with the ability to listen well and build strong relationships with all stakeholders. 
  • The ability to communicate clearly both verbally and in writing is essential. 
  • Detail-oriented, the ability to quickly learn new technologies, and strong technical acumen are fundamental, including a working knowledge of Microsoft Office.  Experience with Salesforce.com is preferred. 
  • Intrinsically motivated team players, with strong work ethic, and the ability to function independently. 
  • Experienced educators and those with knowledge of FranklinCovey programs and content preferred.

Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at www.franklincovey.com for more information regarding our organization.


FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please 
click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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