Implementation Specialist in Philadelphia, PA at Franklin Covey Careers

Date Posted: 4/1/2021

Job Snapshot

Job Description

Title: Implementation Specialist

Reports to:  Managing Implementation Specialist

Job Summary

The Implementation Specialist’s job is to ensure client success for All Access Pass, FranklinCovey’s flagship subscription product.

You will be a key partner of the Client Team, which includes a Client Partner (key account manager), Client Engagement Coordinator, Delivery Consultant(s), and All Access Care.

Your responsibilities include partnering with the Client Team to:

  • Serve as a strategic thought partner for the client
  • Create tailored client success plans based on their situation and needs
  • Develop and launch impact journeys to client learners, and troubleshoot along the way
  • Review progress and make any necessary changes to learning plans in Quarterly Business Reviews
  • Plan for future years of partnership and secure renewal and expansion

You will be a core Implementation Specialist team member, a group of 20+ full-time employees dedicated to client success. You will share learnings, help others, uncover best practices, and grow our collective knowledge in service of our clients. You may help with some pre-sale activities as well as finding clients who will become case studies.


Key Measures

  • Client retention, expansion, and add-on services
  • Successful partnership with the Client Team on your accounts

 

Job Requirements

Requirements

  • Client-centric
  • Very strong verbal and writing communication skills and EQ
  • Highly organized with strong project management skills
  • 10+ years experience with account management, sales, business development, and/or customer success for a complex sale
  • Learning / Organization Development background preferred; FranklinCovey content knowledge helpful, but not required
  • Achiever with Heart
  • Proficient with technology (e.g. Salesforce, Zoom, PowerPoint, Excel, modern web apps)
  • Able to travel as needed

Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at www.franklincovey.com for more information regarding our organization.


FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please 
click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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