Learning Strategist in Dallas, TX at Franklin Covey Careers

Date Posted: 10/12/2021

Job Snapshot

Job Description


Title: Implementation Strategist

Reports to:  Managing Implementation Strategist

Location: Remote - CST

Job Summary

The Implementation Strategist’s job is to ensure client success for All Access Pass, FranklinCovey’s flagship subscription product.   You will be a key partner of the Client Team, which includes a Client Partner (key account manager), Client Engagement Coordinator, Delivery Consultant(s), and All Access Care.

Your responsibilities include partnering with the Client Team to:

  • Serve as a strategic thought partner for the client
  • Create tailored client success plans based on their situation and needs
  • Develop and launch impact journeys to client learners, and troubleshoot along the way
  • Review progress and make any necessary changes to learning plans in Quarterly Business Reviews
  • Plan for future years of partnership and secure renewal and expansion

You will be a core Implementation Strategist team member, a group of 20+ full-time employees dedicated to client success. You will share learnings, help others, uncover best practices, and grow our collective knowledge in service of our clients. You may help with some pre-sale activities as well as finding clients who will become case studies.

Key Measures

  • Client retention, expansion, and add-on services
  • Successful partnership with the Client Team on your accounts

Job Requirements

  • Client-centric
  • Very strong verbal and writing communication skills and EQ
  • Highly organized with strong project management skills
  • 10+ years experience with account management, sales, business development, and/or customer success for a complex sale
  • Learning / Organization Development background preferred; FranklinCovey content knowledge helpful, but not required
  • Achiever with Heart
  • Proficient with technology (e.g. Salesforce, Zoom, PowerPoint, Excel, modern web apps)
  • Able to travel as needed

Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at www.franklincovey.com for more information regarding our organization.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please 
click here for additional information regarding our Equal Employment Opportunity policies.

Please click here for our Reasonable Accommodation Notice and Pay Transparency Nondiscrimination Provision.

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