Technical Product Manager in Salt Lake City, UT at Franklin Covey Careers

Date Posted: 1/11/2021

Job Snapshot

Job Description

Title: Technical Product Manager, LeaderU Higher Education
Reports to: Director of Digital Strategy, Education Practice

Job Summary

Franklin Covey Education is seeking a candidate to help implement and manage the user experience of the division’s Higher Education digital products under the LeaderU brand. The ideal candidate will have a track record of managing digital products, serving client needs, communicating with internal teams, and developing and executing a product road map.

Essential Job Functions

  • Oversee product management of Company’s Higher Education digital products for the globe
  • Manage Canvas LMS courses and exams
  • Manage integrations with Canvas
  • Serve and respond to client technical needs
  • Manage content, descriptions, and other features of a Resource Library
  • Build systems and processes to improve client experience
  • Work with the Director of Digital Strategy to set product vision and strategy
  • Responsible for maintaining and evolving product roadmap based on customer and internal stakeholder input
  • Work closely with FC Education’s technical product managers to ensure effective coordination of product development needs and priorities
  • Clearly articulate business requirements so software development team can execute efficient code
  • Define, coordinate and implement sprint and release cycles
  • Create and monitor usage metrics, create reports, and draw insights
  • Conduct market research to refine product strategy based on customer needs
  • Liaise with Product Development and Marketing and International Partners to ensure quality and brand consistency
  • Create documentation and repositories to maintain content continuity
  • Stay up-to-date with digital and education technology trends

Job Requirements

Job Requirements

  • Passion for Higher Education and business growth
  • 2+ years of product management experience, preferably with educational digital products
  • Bachelor’s degree or equivalent experience
  • Customer service skills to effectively interact with clients and help resolve their needs
  • Interpersonal skills with the ability to explain complex concepts to a wide range of people
  • Strong project & time management skills
  • Experience with managing API Integrations
  • Motivated, self-starter, independent, results-oriented professional
  • Strong attention to detail
  • Experience working with designers to design and iterate on products
  • Technical experience with Learning Management Systems a strong plus
  • Experience as a TA is a plus
  • Experience with Salesforce is a plus
  • Business experience is a plus

Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”. 

Visit our website at for more information regarding our organization.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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