Client Engagement Coordinator Team Coach (INTERNAL ONLY) in Chicago, IL at Franklin Covey Careers

Date Posted: 1/7/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/7/2021

Job Description

Title:  CEC Team Coach (Internal Candidates Only)
Reports to:  Director of Operations – Enterprise
Location: Anywhere in USA


Job Summary

The CEC Team Coach provides their designated MD teams operational support on matters of systems and processes associated with the Client Engagement Coordinator role.  They will be the first line of support for CECs on their designated teams regarding questions and mentoring.  The CEC Team Coach will also meet weekly with the Director of Operations to share information about their assessment of areas of training and culture-building needs for their teams.   The CEC Team Coach will participate in system/process simplification conversations with Corporate Operations and form part of the testing team for updates and upgrades to ensure integrity and alignment to current CEC processes.


Competencies for Success

  • Strong balance of character and competence
  • Owns results, rather than being told what to do
  • Abundance mindset and seeks out opportunities to partner with others to drive results
  • Proactively manages challenges and is optimistic during change
  • High composure - ability to regulate emotions, patience in negative environments
  • Strong reasoning skills – problem-solving skills, resourcefulness, ready for change
  • Solid role-model for team members with strong collaboration skills.

Essential Job Functions

  • Manage the daily CEC responsibilities for their assigned CPs.
  • Show strong proficiency with systems and the stipulated processes within all platforms used.
  • Stay current on, and ensure adherence to company policies, revenue recognition requirements, and processes, understanding how they impact decisions and sales. 
  • Respond to questions/inquiries from team members about systems/processes.
  • Deliver reinforcement training and mentoring for new processes in conjunction with Corporate Training and Director of Operations.
  • Share suggestions and feedback with team members to create stronger partnerships and increase trust
  • Provide the Director of Operations with regular assessments of team progress.

Job Requirements


Requirements

This position requires a minimum of 2 years of employment at FranklinCovey in a CSC or IBP role with a strong track record of project and sales support experience, including being a proactive self-starter with proven organizational and problem-solving skills, demonstrating superior customer service.  Excellent written, communication, interpersonal, and collaborative skills are essential, with a focus on building a solid culture of proactivity, positivity, and partnership.


Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.

Visit our website at www.franklincovey.com for more information regarding our organization.


FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please 
click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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