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Client Engagement Coordinator in Washington, DC at Franklin Covey Careers

Date Posted: 10/21/2020

Job Snapshot

Job Description

Title:  Client Engagement Coordinator
Reports to:  Director of Operations – Government

 

Job Summary

The primary role of the Client Engagement Coordinator is to provide Client Partners with one primary administrative partner who assists them with client support and account management through the client lifecycle.  The CEC owns all the internal systems, process management, and provides exceptional customer service by being responsive to client needs, proactively communicating information and keeps the Client Partner’s business organized and moving forward.


Essential Job Functions

  • Ensure a smooth customer experience from prospecting through the full client lifecycle.
  • Create, manage and process client orders for subscriptions/products/services and/or custom programs in network systems in a timely manner, ensuring extreme accuracy and attention to detail.
  • Coordinate live and live-online domestic and international client engagements, including placing holds on consultant schedules, arranging for consultant pre-calls with clients, handling all logistics including any required prework, ordering and shipping of materials, coordinating client assessments, and final communications between the Client Partner and Consultant, etc.
  • Develop loyal facilitator relationships, notifying them of new content, managing new certifications, upgrades, material orders and facilitator promotions. Maintain client (facilitator) databases and licensing process.
  • Understand Client Partner’s key metrics and input those metrics into Salesforce along with managing and securing all Salesforce reports.
  • Schedule CP/Client Meetings, pre- and post-sale, input fact to face hours in Salesforce.
  • Partner with Client Partners on marketing strategy for accounts in the Client Partner Database.
  • Assist Client Partners with pipeline management, updating stages and Expected Delivery Dates for accurate forecasting.
  • Through weekly strategy meetings assist Client Partners with pipeline management and accurate forecasting.
  • Review All Access Pass (AAP) renewal, expansion, upgrade opportunities with CPs in preparation for Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs).
  • Provide CPQ pricing proposals to Client Partners and/or clients and understand all promotional levers.
  • Work with FranklinCovey’s legal department and custom solutions team to understand, send, and secure all agreements and answer any questions about the agreement, the client or Client Partner may have.
  • Stay current on, and ensure adherence of company policies, revenue recognition requirements, and processes, understanding how they impact decisions and sales. 
  • Handle all invoicing/credits and submit/monitor invoices to payment portals (where applicable).
  • Must develop proficiency with the Microsoft AX Dynamics ERP system, Global Control Sheets, Event Manager, Salesforce.com, Microsoft Office Suite, and Enable Greatness. 

Job Requirements


Requirements

This position requires a minimum 3-year track record of administrative, project and sales support experience including being a proactive self-starter with proven organizational and problem-solving skills while demonstrating superior customer service.  Excellent written, communication and interpersonal skills with a strong track record for being a collaborative team player is essential. Proficiency with Microsoft Office and Salesforce.com preferred.  Knowledge of Microsoft AX Dynamics is a big plus.  A Bachelor’s degree or equivalent experience is required.


Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”. We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at www.franklincovey.com for more information regarding our organization.


FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please 
click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

© Copyright 2017 FranklinCovey - Privacy
We are an Equal Opportunity Employer/Veterans/Disabled

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.