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CX/UX Researcher in Salt Lake City, UT at Franklin Covey Careers

Date Posted: 2/6/2018

Job Snapshot

Job Description

Title: Senior CX/UX Researcher - Innovations

Reports to:  EVP, Innovations

Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”. 

Job Summary

The Senior CX/UX Researcher will serve as an internal thought leader on customer insights, stay current on industry trends, best practices and technology evolution. Responsible for designing, leading and conducting research to inform and influence the design and functionality of our digital platforms and learning and performance improvement offerings. This position will provide the insights that let us design an exceptional user experience.  The CX/UX Researcher will lead research from initial vision and methodology to actual facilitation of in-person interviews, online testing, and other methods through to the synthesis and presentation of insights.”  Collaborative mindset with the ability to work with product and engineering team. 

Essential Job Functions

  • Drive the adoption of User/Customer experience and other analytics into workflows and decision-making processes/CX journeys.
  • Interpret research results, perform analysis and gather strategic intelligence to provide insight regarding the consumer market, trends and our customer needs, pain points and behaviors
  • Audit qualitative and quantitative data sources and ensure data integrity
  • Provide internal business partners with actionable customer insights that enhance and guide effective decision-making.
  • Provide recurring/standardized reporting, dashboards for data visualization, and ad hoc projects
  • Facilitate user testing sessions and recruiting of participates
  • Manage CX/UX research suite of tools
  • Follow human-centered design principles to produce high-quality designs, from concept to execution.


Job Requirements

  • BS degree plus 5-7 years of strong CX/UX research experience with a background in qualitative research as it relates to CS/UX working across multiple platforms including mobile, web and personal computer.   
  • Expert on methodology, study design, and analysis/reporting, ethnographic research, site visits, interviews, voice of the customer, think-out-loud studies, and task-based usability testing.
  • A degree in in any social science such as Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or related field or equivalent practical experience
  • Deep understanding of qualitative and quantitative research methods, you know when to apply the appropriate methods.
  • Ability to drive change by clearly communicating findings to stakeholders and integrating user research into product designs and design practices

Visit our website at for more information regarding our organization. 

FranklinCovey is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status


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We are an Equal Opportunity Employer/Veterans/Disabled
FranklinCovey is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.