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Inbound Customer Service Representative in Salt Lake City, UT at Franklin Covey Careers

Date Posted: 6/4/2019

Job Snapshot

Job Description


Title:  Inbound Registration Partner

Reports to:  Marketing Manager, Public Programs


Job Summary

Answers inbound phone calls from customer calling to inquire about seminar information such as location, price, etc.  Objective is to convert the call to a sale.


Essential Job Functions

  • Responds to client inquiries regarding products, programs, and services.
  • Initiate sales based on customer needs and expectations.
  • Qualify customers for the appropriate seminars and offers up sell/ cross sell suggestions.
  • Perform lead screening for public and on-site seminars.
  • Ensure integrity of data captured from customer and maintain company database.
  • Obtain referrals from current customers.
  • Other duties as assigned.



Job Requirements


Position requires a minimum of 1-2 years sales and/or call center experience.   Some college preferred.  Proficiency with computer and MS Office is essential.  Position requires exceptional people skills including excellent phone skills and verbal communication skills.  We are looking for a motivated team player with a strong work ethic and ability to work effectively in a fast moving department. 


Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.


Visit our website at for more information regarding our organization.


FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


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We are an Equal Opportunity Employer/Veterans/Disabled
FranklinCovey is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.