View All Jobs at FranklinCovey

Senior Learning Implementation Specialist in Kansas City, KS at Franklin Covey Careers

Date Posted: 10/8/2020

Job Snapshot

Job Description


Title: Implementation Specialist

Reports to:  Vice President, Passholder Experience

Location: Anywhere in the midwest USA

Job Summary

The Implementation Specialist’s job is to help deliver client success for All Access Pass, FranklinCovey’s flagship subscription product.

You will be a key partner of the Client Team, which includes a Client Partner (key account manager), Inside Business Partner, Delivery Consultant(s), and All Access Care.

Your responsibilities include:

  • Creating tailored client success plans based on their situation and needs (with the Client Partner)
  • Developing and launching impact journeys to client learners, and troubleshooting along the way
  • Reviewing progress and making any necessary changes in Quarterly Business Reviews (with the Client Partner)
  • Planning for future years of partnership and securing renewal and expansion (with the Client Partner)

You will be a core Implementation Specialist team member, a group of 20 full-time employees dedicated to client success. You will share learnings, help others, uncover best practices, and grow our collective knowledge in service of our clients. You may help with some pre-sale activities as well as finding clients who will become case studies.

Key Measures

  • Client retention, expansion, and add-on services
  • Satisfaction of the Client Partners on your accounts (Client Partner is the key account manager for each account)

Job Requirements

Requirements

  • Client-centric
  • Very strong verbal and writing communication skills and EQ
  • Highly organized with strong project management skills
  • 10+ years experience with account management, sales, business development, and/or customer success for a complex sale
  • Learning / Organization Development background preferred; FranklinCovey content knowledge helpful, but not required
  • Achiever with Heart
  • Proficient with technology (e.g. Salesforce, Zoom, PowerPoint, Excel, modern web apps)
  • Able to travel 1-3 times/month

Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”. We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at www.franklincovey.com for more information regarding our organization.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

For more information please see our Equal Employment Opportunity is the Law poster by following the link provided. 

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

© Copyright 2017 FranklinCovey - Privacy
We are an Equal Opportunity Employer/Veterans/Disabled

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.