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Temporary Customer Care Team Associate in Salt Lake City, UT at Franklin Covey Careers

Date Posted: 12/23/2019

Job Snapshot

Job Description

 


Temporary Customer Care Associate 

 

Job Summary

The primary role of the Customer Care Specialist is to provide excellent customer service to our Government stakeholders and their staff. Will answer inbound calls, respond to emails and complete weekly call campaigns. Through teamwork, this individual will complete administrative tasks and meet critical deadlines. 

Essential Job Functions

  • Answer incoming calls regarding registration, training logistics, available resources, and technical difficulties.
  • Track incoming calls to understand trends and provide feedback to our stakeholders.
  • Oversee the hotline’s Outlook by responding to all inquiries within 24 hours and forwarding pertinent information to management.
  • Complete daily and weekly call campaigns in a professional manner, while updating progress and outcomes in google sheet, excel, etc.
  • Meet individual and team deadlines.
  • Provide support to our consultants and attendees during webinar trainings.
  • Assist management with administrative tasks such as uploading attendance rosters, downloading survey results, and updating training logistics within the registration system.

 

Job Requirements

 

 Requirements

This position requires a minimum of 1-2 years customer service and/or call center experience. Some college preferred. Proficiency with computer, Outlook, Google Drive and MS Office is essential. Position requires exceptional people skills including excellent phone and verbal communication skills. Critical thinker with the ability to troubleshoot and adapt quickly. We are looking for a motivated team player with a strong work ethic who thrives in a fast-paced environment. Available to work between 8 a.m. - 6 p.m. Eastern Time. Part-time and Full-time positions vacant.

 

Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”. We fulfill this mission by hiring “Achievers with Heart”.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

For more information please see our Equal Employment Opportunity is the Law poster by following the link provided. 

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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We are an Equal Opportunity Employer/Veterans/Disabled

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click here for additional information regarding our Equal Employment Opportunity policies.

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at accommodations@franklincovey.com. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.