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UX Researcher, Project Manager in Salt Lake City, UT at Franklin Covey Careers

Date Posted: 9/20/2018

Job Snapshot

Job Description

The Creative Lab at FranklinCovey is hiring a UX Researcher, Project Manager responsible for managing the design solutions including interfaces, user flows and data models and print solutions to meet customer needs and project goals. The person in this role will have a deep understanding and application of methodologies necessary to create experiences that meet and exceed customer expectations this includes but not limited to design thinking and extensive user research for both digital and print use.

The UX Researcher, Project Manager will possess the ability to work and collaborate with the Art Director of UX/UI and Art Director of Print to develop user & process flows, sketches, wireframes, rapid prototypes and detailed user experience specifications for our product suite including corporate and public websites, mobile sites, apps, and marketing/curriculum print materials.

The responsibilities of this position include conducting research including user testing, creating solution design & specifications and working closely with our technology team, architects and design product teams to guide features and new product to production regardless of their specific modalities.


  • Oversee project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Maintain project milestone schedules and deliverables.
  • Work collaboratively to manage changes in project scope and direction in order to quickly re-calibrate schedules and budgets.
  • Create inspiring, high converting experiences that lead to repeat purchases
  • Develop customer empathy by regularly conduct user research including testing of new features and products
  • Create rapid prototypes for testing and presentation
  • Build detailed user experience specifications and prototypes that will be used as a base for technical development
  • Produce storyboards, user and work flow documentation & use case scenarios
  • Ensure first class user experience across all of our products
  • In partnership with management, product, tech and marketing, help to define site architecture, product information architecture, interface requirements & navigation flows
  • Collaborate closely with product, tech, marketing, sales and creative design to create elegant user interfaces and rich user experiences

Job Requirements


  • Bachelor’s Degree plus a minimum of 3-5 years of experience in a project management capacity
  • 3+ years in a User Experience role creating experiences that drive conversion and AOV
  • Proven experience conducting research including user testing, synthesizing feedback and results to create best in class experiences
  • Professional appearance and persona
  • Computer proficiency in Adobe Acrobat Pro, MS Office are essential. Understanding of Workfront is helpful
  • Ability to work collaboratively and flexibly with a team in an environment of frequent change
  • Deep understanding of customer needs and how to effectively incorporate them into design
  • Thorough understanding and application of established best practices and methodologies including design thinking to solve complex challenges
  • Knowledge of cutting-edge design conventions and interactions and how to apply them
  • History of defining application functionality and creating interfaces with and in the absence of business requirements
  • Experience with tools such as, adobe XD, and other replay tools helpful
  • Demonstrated ability to document complex designs
  • Mobile (native application and website optimization) and content management solution experience a plus


Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at for more information regarding our organization.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


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We are an Equal Opportunity Employer/Veterans/Disabled
FranklinCovey is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.